Shuttle2lax

My plane was delayed trying to get to the gate. Shuttle 2 driver Hamlet Malik AND customer service had left me a message where my driver was and where he would meet me.

All I had to do was call when I had my bag.

From the time I grabbed my bag to meeting my driver was all of 10-15 min. The time I arrived was 5:15 pm LA rush hour. My driver GOT THERE EARLY because of the traffic AND WAITED 40 MINUTES so he would not be late picking me up.

The ride to my hotel was smooth. You never would have known we were in rush hour.

We kept on moving, in his air conditioned car. I am usually a Nervous Nelly, when someone else is driving, and I have ridden with Huber drivers who have scared the heck out of me,

I relaxed and enjoyed, actually enjoyed the ride through rush hour traffic.

I am SO glad I did not cancel after reading these OLD reviews. I was more than impressed I just had to leave a review!

The shuttle service was 2 hours late in picking me up for my LAX trip putting me in jeopardy for missing flight. At one point, they indicated that I would have to find alternative transportation.

As I was frantically trying to call a taxi and Uber after midnight, they called me and said the driver would be there soon.

Upon my return to LAX, they instructed me to the pick-up location and indicated that a driver would be there within 40minutes (they advertise 15). After waiting over 40 minutes I called and they told me to find alternative means home. This was in spite of the fact that I paid in advance for round trip transportation.

I had to pay another service $100.00 for my trip home. Furthermore, the driver of the alternative service, stated that this company frequently leaves people to find alternative ways home.

I have filed a complaint with the State Department of Public Protection for services including Shuttles

We have used Shuttle2LAX for several years. They say they book you on any available ride in the category you book.

We usually book shared ride vans as they are most affordable. It has always ended up being Prime Time shuttles. Shuttle2LAX only books/processes prepayments, but the service provided is strictly the company they end up booking you on. We have had generally fair to good results with Prime Time and we saved money by booking through Shuttle2LAX.

However, our most recent experience was so bad, thus the one star. We booked a round trip from HB to LAX and the assigned pick up from home was Prime Time as usual. Our return arrival at LAX was after 10PM on March 22, 2018 and they said the shared ride vans don't run after 10PM, so they booked us a private sedan with ExecuCar and the cost was over twice as much. We agreed, because they said it was only option after 10PM.

When we arrived at LAX we contacted to see where we would meet our car. The driver usually texts us with message regarding pick up. There was no message, so I contacted Shuttle2LAX. After having me on hold for 15 minutes, they came back on the line and said, "sorry, due to technical difficulties, all rides with ExecuCar had been cancelled".

I was advised to make my own arrangements to get home and my money I had prepaid would be refunded. Taxi was over $100 and so was Uber. I noticed Super Shuttle was still there even though I had been advised that shared rides end at 10PM. By now it was after midnight.

There were 7 of us total just at terminal 5 who were stranded without our promised prepaid rides with ExecuCar. Who knows how many throughout LAX. Anyway, Super Shuttle to the rescue. They took us all in one van and my rate was only $49 which was half what we paid for ExecuCar.

We didn't get home until 3 AM, but were very grateful to get home at all that night.

I have been in contact with Shuttle2LAX regarding the refund of my money, but it has been 9 days and still no refund. I'd say, be very cautious about this company.