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Arrived at LAX around 6:25 pm Scheduled to be picked up by 7:10 pm Called the dispatcher and let them know I was already outside the airport. Lady told me it would be 15 more minutes. 30 minutes later I called the dispatcher again and she said another 15 minutes. The...
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#1029243
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I booked and paid for this service online for our group of 5 coming to LA from Ireland. They asked our flight and arrival time, then gave us a pickup time of 4:50pm. While we were on the flight, an email was sent which we didn't see changing our pickup time to 3:25pm!...
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1.4
I liked
  • That we were picked up for return to lax
I didn't like
  • Leaving us helpless at lax
  • Didnt show up for pickup
#951840
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I had a reservation through Shuttle2Lax for Sunday 10/16/16. The reservation showed a pick up time of 8:10pm at LAX. My flight get in early so we were at the Prime Time Shuttle stop in plenty of time. We were told the shuttle would be there in 15-25 minutes. We...
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#938161
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I waited at the airport for an hour, the van never showed,no customer service phone number only get a recording. I see why. you text and email they don't respond in a timely manor. they final email me back tried to get me to go to Prime time shuttle, they said it would...
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1.0
I didn't like
  • Didnt show up for pickup
#891476
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I had a reservation for 6:45 and did not get into Van#822 on July 4,2016 until 7:20pm. I live in Stanton zip code 90680 and I did not get home until 10:20pm. The driver was very confused and seemed extremely nervous. I asked him if he knew the area of Orange County...
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#880840
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In good faith we signed up for Shuttle2LAX. They provided no means to cancel or contact them in case of unforeseen problems. We panicked when we found out our flight was later than we thought. The website provides only email to contact them. I sent two emails to...
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1.0
I didn't like
  • Leaving me helpless at lax
#858300
Reply to reviews
My HA2 flight on Jan. 6 landed approximately 10:15pm. I waited at the Primetime station for l l/2 hours and finally caught a Primetime shuttle which cost me $37.00 plus a $5 tip. I demand a refund of the original $20 that I paid and also $42.00 which I also had to...
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#768369
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I just experienced the worst thing you want to happen to you before international travel ! last wed the 17 th , they never showed up for pick up at 8 pm ! i had to get a cab costing me 125 .00 at the last minute ! when i called dispatch a very rude man told me to get a...
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Anonymous
Marketing

Please email us at marketing@shuttle2lax.com and we\'ll help straighten out what happened. We greatly apologize for the inconvenience.

Papeete, French Polynesia
#256839
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Shuttle2lax states $20.00 fee to lax from "no matter where". This is totally false. I emailed them and was told they only service LA county so I gave them a pickup point in LA county. They then responded well, not anywhere, just within a certain radius of the...
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Anonymous
Silver

They have the worst shuttle service I have ever had! We got picked up from our house to LAX 30 mins late and arriving to LAX with no shuttle waiting for us! The staff was cond...

Anonymous
Sylvie Gagner

I just had a very bad experience with Shuttle2LAX. I was expecting being charged $20 + tip. I got charged $93 instead without being notified since you do the reservation on li...

#229801
Reply to reviews
Shuttle2lax - Simple Review #1482505465
1/1

Shuttle2lax Shuttle Service Review

Shuttle2lax
#978570
My Name is Ruben cota and i was supposed to be picked up at lax at 1:25 p.m. (westcoast) my flight from orlando is running an hour late, i need a new pick up time...please.
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Shuttle2lax Vehicle Driver Review

Shuttle2lax
#971181
3.6
Details
They changed pickup time 3 times, but driver was still late by 15 min. Their system doesn't work well.
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Billing Practices
Price Affordability
Staff
Value for money
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Shuttle2lax Customer Care Review

Shuttle2lax
#913041
1.7
Details
Tried to book reservation three times today. Their site crashed three times. I will give my business elsewhere. And no phone to call.
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Level of Comfort
Price Affordability
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Short Review on August 07, 2016

Shuttle2lax
#896447
Terrible service. After flying for 12 hours we had to wait for an hour and a half, they told us to find our own way home
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