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I waited at the airport for an hour, the van never showed,no customer service phone number only get a recording. I see why. you text and email they don't respond in a timely manor. they final email me back tried to get me to go to Prime time shuttle, they said it would...
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1.0
I didn't like
  • Didnt show up for pickup
#891476
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I had a reservation for 6:45 and did not get into Van#822 on July 4,2016 until 7:20pm. I live in Stanton zip code 90680 and I did not get home until 10:20pm. The driver was very confused and seemed extremely nervous. I asked him if he knew the area of Orange County...
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#880840
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In good faith we signed up for Shuttle2LAX. They provided no means to cancel or contact them in case of unforeseen problems. We panicked when we found out our flight was later than we thought. The website provides only email to contact them. I sent two emails to...
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1.0
I didn't like
  • Leaving me helpless at lax
#858300
Reply to reviews
My HA2 flight on Jan. 6 landed approximately 10:15pm. I waited at the Primetime station for l l/2 hours and finally caught a Primetime shuttle which cost me $37.00 plus a $5 tip. I demand a refund of the original $20 that I paid and also $42.00 which I also had to...
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#768369
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I just experienced the worst thing you want to happen to you before international travel ! last wed the 17 th , they never showed up for pick up at 8 pm ! i had to get a cab costing me 125 .00 at the last minute ! when i called dispatch a very rude man told me to get a...
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Anonymous
Marketing

Please email us at marketing@shuttle2lax.com and we\'ll help straighten out what happened. We greatly apologize for the inconvenience.

Papeete, French Polynesia
#256839
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Shuttle2lax states $20.00 fee to lax from "no matter where". This is totally false. I emailed them and was told they only service LA county so I gave them a pickup point in LA county. They then responded well, not anywhere, just within a certain radius of the...
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Anonymous
Silver

They have the worst shuttle service I have ever had! We got picked up from our house to LAX 30 mins late and arriving to LAX with no shuttle waiting for us! The staff was cond...

Anonymous
Sylvie Gagner

I just had a very bad experience with Shuttle2LAX. I was expecting being charged $20 + tip. I got charged $93 instead without being notified since you do the reservation on li...

#229801
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