Arrived at LAX around 6:25 pm Scheduled to be picked up by 7:10 pm Called the dispatcher and let them know I was already outside the airport. Lady told me it would be 15 more minutes. 30 minutes later I called the dispatcher again and she said another 15 minutes. The...Read more
I booked and paid for this service online for our group of 5 coming to LA from Ireland. They asked our flight and arrival time, then gave us a pickup time of 4:50pm. While we were on the flight, an email was sent which we didn't see changing our pickup time to 3:25pm!...Read more
I had a reservation through Shuttle2Lax for Sunday 10/16/16. The reservation showed a pick up time of 8:10pm at LAX. My flight get in early so we were at the Prime Time Shuttle stop in plenty of time. We were told the shuttle would be there in 15-25 minutes. We...Read more
I waited at the airport for an hour, the van never showed,no customer service phone number only get a recording. I see why. you text and email they don't respond in a timely manor. they final email me back tried to get me to go to Prime time shuttle, they said it would...Read more
I had a reservation for 6:45 and did not get into Van#822 on July 4,2016 until 7:20pm. I live in Stanton zip code 90680 and I did not get home until 10:20pm. The driver was very confused and seemed extremely nervous. I asked him if he knew the area of Orange County...Read more
In good faith we signed up for Shuttle2LAX. They provided no means to cancel or contact them in case of unforeseen problems. We panicked when we found out our flight was later than we thought. The website provides only email to contact them. I sent two emails to...Read more
My HA2 flight on Jan. 6 landed approximately 10:15pm. I waited at the Primetime station for l l/2 hours and finally caught a Primetime shuttle which cost me $37.00 plus a $5 tip. I demand a refund of the original $20 that I paid and also $42.00 which I also had to...Read more
I just experienced the worst thing you want to happen to you before international travel ! last wed the 17 th , they never showed up for pick up at 8 pm ! i had to get a cab costing me 125 .00 at the last minute ! when i called dispatch a very rude man told me to get a...Read more
Papeete, French Polynesia
Shuttle2lax states $20.00 fee to lax from "no matter where". This is totally false. I emailed them and was told they only service LA county so I gave them a pickup point in LA county. They then responded well, not anywhere, just within a certain radius of the...Read more
Shuttle2Lax Shuttle Service Review
My Name is Ruben cota and i was supposed to be picked up at lax at 1:25 p.m. (westcoast) my flight from orlando is running an hour late, i need a new pick up time...please.
Shuttle2Lax Vehicle Driver Review
They changed pickup time 3 times, but driver was still late by 15 min. Their system doesn't work well.
Shuttle2Lax Customer Care Review
Tried to book reservation three times today. Their site crashed three times. I will give my business elsewhere. And no phone to call.
Short Review on August 07, 2016
Terrible service. After flying for 12 hours we had to wait for an hour and a half, they told us to find our own way home
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